Policies
Please allow one business day from the order date for processing. From there your product will be awaiting pick-up from the shipping carrier, once the shipping carrier picks up the product/item they will release the tracking information to us, which usually takes 2-4 business days. Be on the lookout for an email from us containing your products tracking information within 3-5 business days from your original order date. We ask that you allow 14 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
Haven’t received your tracking? Tracking information is usually sent by email within 3-5 business days from your original order date. Please check your junk/spam for your tracking information before you call to receive an update from us directly.
Ground Shipping:
Typical shipping time for ground shipments is 2-4 business days, if there is a claim made by the shipping carrier for a damaged product the company that handles to ground has 14 days to make a decision on making a claim(this is out of our hands, in order to handle the situation properly we have to give them the proper time to look into the claim and work on a resolution)
LTL/Freight Shipping:
Typical shipping time for ground shipments is 4-10 business days. Someone does need to be there to meet and sign for the product with the freight carrier at the address that was provided to us. If the shipping carrier cannot access the address you provided or they can’t get down the driveway, then the customer will need to work it out with them to meet them at the next best place possible. Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
Shipping time:
Shipping time ranges from 4-10 business days for products, depending on the shipping carrier. There will be scenarios where the product isn’t available in a warehouse near you so please allow up to 15 business days for the bumper to arrive. We will always have your product shipped to you as quickly and efficiently as possible. No shipping times are guaranteed, these are just estimated delivery times
We will always ship the item to you from the closest available warehouse but in some cases the closest warehouse may be several states away. We ask that you allow 14 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
Do NOT mount or install damaged products, once a product is mounted or installed you own the product “as-is”. No exceptions.
All wheels MUST be test fit onto the vehicle before installing tires onto them. Once tires go onto the rims they can not be returned or exchanged under any circumstances. YOU MOUNT THEM YOU OWN THEM
Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
The service default for ground shipments is no signature required
Black Patch Performance is not responsible for lost or stolen items if they are marked as delivered by the carrier.
Partial Delivery Shipments: If a customer arranges to pick-up the item/product from the freight carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.
Things to keep in mind when ordering:
-some products ship LTL Freight which means it will be shipped on an 18 wheeler. If you have an address that would work better to have it shipped to please use that as your shipping address
-if you do not have a commercial address and can not get a tractor trailer where you live still use your regular address and you can meet up with the driver at somewhere like a Walmart to receive your bumper. You may need to meet the driver at the end of your driveway or road if the driver can not fit down your driveway or street.
-the freight carrier will call typically a day in advance to set up a delivery appointment so please use the best contact number you have and answer the phone when the freight company calls
-we do try to have the freight company provide a lift gate service when available, however, this is not a guaranteed service
Like we stated above, the product may be delivered via freight. When the truck arrives with your product, be sure to check it over for damage. If it is damaged do not sign for the item either note the damage on the delivery documentation or reject the shipment if damage is severe. Rejecting the shipment may come with fees though, so it is highly recommended that you get in touch with us BEFORE you reject the shipment. If your item appears to be in good shape you can sign for it and you are ready to install!
BUT always double check the proper part was received before you install. Installed products are not returnable, whether they were the right part or not. NO EXCEPTIONS
As outlined in our return policy you should note any damage on the item at time of delivery on the delivery documents. When you sign for the item you are certifying that it was received in good shape. That removes any liability from the carrier and places all damage found after the fact on you. So if you did not receive the item in good shape please note that. If you see that the item is heavily damaged at the time of delivery and it is not something you want to live with and keep for a discount the easiest thing to do is reject the shipment and return to sender. In most cases this allows us to send out your replacement as quickly as possible. Please do let us know BEFORE you do this though, in some instances it may not be returnable or may have restocking fees.
We also DO NOT recommend setting any shop or install appointments based off of estimated delivery times as this can lead to issues. No shipping times are guaranteed or promised.
Likewise, the same general idea goes for dismantling your truck in anticipation of the arrival of the product. If the product happens to come in damaged then you will have to reinstall your factory parts while we exchange the part.
It is always recommended by us that you have actually received the part and have verified the condition BEFORE you set any appointments for install or disassemble your vehicle for DIY install.
DO NOT throw away ANY of the packaging until after you have made sure the the part is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can not return or exchange the item. We can also not provide missing hardware because most companies only stock the parts as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done
Black Patch Performance is NOT responsible for fitment issues related to any product ordered. When your order is submitted you are verifying that you have ordered the correct item for your vehicle. Items may only be returned with the approval of Black Patch Performance. Items returned must be returned in the original packaging and in NEW condition. Buyer is responsible for return shipping on the item. There will be a 25% restocking fee on all returned orders. Items must be returned within 7 days of delivery.
IF YOU HAVE INSTALLED OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE!!! You MUST insure that you received the correct item and made sure the item is in good shape BEFORE you attempt to install!
MOUNTED WHEELS OR TIRES ARE NOT RETURNABLE!!! FITMENT MUST BE CHECKED BEFORE INSTALL!!!
For returns call 540-784-1004
DO NOT throw away ANY of the packaging until after you have made sure that the item/product is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can NOT return or exchange the item/product. We can also not provide missing hardware because the manufactures only stock the item/product as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done.
Authorized item/product returns by Black Patch Performance will only be returned/exchanged a maximum of one time.
In the event a product is returned back to the warehouse for ANY reason, the customer will be responsible for the following (per each product):
1. Printing off any necessary documentation and attaching it to the product as instructed
2. Repackaging the item to the way it was originally. YOU MUST HAVE THE ORIGINAL PACKAGING
3. The customer is responsible meeting and working with the carrier or returning the item to the carriers location for return shipping
4. Providing any pictures or documentation that is required throughout the process
5. Getting the item sent back within 7 days of the delivery to you
If any of the above conditions are not met then the exchange will be automatically denied and the customer will have to keep the item.
6. The customer is responsible for the FULL cost of return shipping
7. The customer is responsible for any restocking fees that apply
8. The original cost of shipping will be deducted from the total amount of the refund.
9. Credit/Debit Card fees will be deducted from the total amount of the refund
10. If the customer refuses shipment or doesn’t work with shipping carrier to meet and sign for the item at the time of delivery, which results in the item/product getting returned to the warehouse, then the customer will be responsible for: the FULL cost of return shipping, any restocking fees that apply, the original cost of shipping, and any Credit/Debit Card fees that apply.
Black Patch Performance holds the right to cancel any return or exchange for any reason
Inform Black Patch Performance IMMEDIATELY at 540-784-1004 or email blackpatchperformance@gmail.com within 2 business days to explain the reason for return. We are open Monday-Friday 10am-6pm so please allow at least (1) business day to review your request and get back to you.
Keep in mind NO returns are allowed on special orders, discontinued items, installed products, sale items, modified products, or painted products. Customer is responsible for return shipping on returned items. Pay close attention to your order upon delivery. Please check for damages to your product when accepting your order. Customers are responsible for using existing packaging or re-packing your return. Please contact us at blackpatchperformance@gmail.com for more information.
Our delivery partners cannot accommodate the collection of a return item from a location that is different from the original shipping address. For accepted returns and exchanges that will be picked up by our delivery partners, the item’s pick up address must be exactly the same as its original shipping address.
In case a customer picked up the product/item from the warehouse or a freight destination terminal, then the customer will need to return the product/item to the warehouse in the same manner. Alternatively, the customer may ship the product/item back to the warehouse at their own cost. Please note that all returns must be approved by our team before they can be processed, and the item must be in its original condition with all packaging and documentation included. Returns of items that have been installed or used in any way will not be accepted.
IF YOU HAVE INSTALLED THE PRODUCT OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE
ALL ITEMS MUST BE CHECKED FOR ANY ISSUES BEFORE INSTALL
IF YOU RECEIVED THE INCORRECT ITEM AND YOU HAVE DAMAGED THAT ITEM IT IS NOT RETURNABLE
Return Conditions:
1. Return request must be sent to blackpatchperformance@gmail.com within 2 business days of receiving a returnable item/product.
2. Customer must provide at least 5 clear pictures of the damaged or defective item/product at the time of request
3. Product/item must be packaged back up in original packaging and strapped to a pallet
4. The item’s pick up address must be exactly the same as its original shipping address
5. Customer will be responsible for working with the shipping carrier to schedule pick up time and date, they will also be responsible for meeting the shipping carrier to assist with loading it for transit
Black Patch Performance reserves the right to refuse credit per, but not limited to the following conditions:
1. Items returned for non-warranty issues.
2. Items/products that were returned damaged
3. Product instructions that directs customers to deal directly with Manufacturer.
4. Manufacturer's Warranty policies that may take precedent on issuing credits.
5. Products returned missing parts.
6. Black Patch Performance is not responsible for return shipping charges when customer is at fault or changes their mind.
7. The customer is responsible for shipping charges if the incorrect part number is ordered.
If a customer orders the wrong part or is dissatisfied with the product (Color, Texture, Appearance) or logistic services (Transit or Delivery Times) or for ANY reason, the customer is responsible for the following:
1) The customer is responsible for the FULL cost of return shipping
2) The customer is responsible for any restocking fees that apply
3) The original cost of shipping will be deducted from the total amount of the refund.
4) Credit/Debit Card fees will be deducted from the total amount of the refund
5) If the customer refuses shipment or doesn’t work with shipping carrier to meet and sign for the item at the time of delivery, which results in the item/product getting returned to the warehouse, then the customer will be responsible for: the FULL cost of return shipping, any restocking fees that apply, the original cost of shipping, and any Credit/Debit Card fees that apply.
The process of shipping and returning products is expensive. When you order a product/item from our store, we pay a shipping company to transport the bumper from our warehouse or the manufacturer to your location. When a product is returned, this cost is not recoverable. Therefore the original cost of shipping will not be refunded.
Most oversized items are non-returnable and non-refundable. If the product you ordered has been damaged in transit please contact us immediately. Please make sure you order the correct product when purchasing over-sized items. Examples of oversized items (but not limited to) include: Grille Guards, Front Bumpers, Rear Bumpers, Ladder Racks, Headache Racks, Wheels, Tires, etc.) Please contact us if there has been a mistake on your oversized order at blackpatchperformance@gmail.com
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance charges a 25% restocking fee for any product returned. As a family owned and operated company, all returned products require additional labor and manpower. Customers are responsible for return shipping charges for exchanges and for accepted returns. If we make a mistake we will try and make it right. Sometimes this means waiving the restocking fee. Remember, taking care of you is our number one priority.
If your product is damaged in transit, note it with the freight carrier and contact us immediately! If it is damaged do not sign for the item, either note the damage on the delivery documentation or reject the shipment if damage is severe. Rejecting the shipment may come with fees though, so it is highly recommended that you get in touch with us BEFORE you reject the shipment. If your item appears to be in good shape you can sign for it and you are ready to install! Black Patch Performance is not responsible for damage to over-sized items (including but not limited to: Tonneau covers, grille guards, bumpers, bull bars, wheels, tires, lift kits, etc.) that are signed for by the end customer without notating the damage on the receiving documents. Any item that is signed for by a shop, customer, or someone representing the customer cannot be returned. (No Exceptions.) By accepting a damaged shipment you are releasing Black Patch Performance and the carrier of any financial responsibility.
If a customer arranges to pick-up the item/product from the freight carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.
If the order was not signed for as damaged, please note it with the shipper and take lots of pictures, then please contact us immediately. Once we receive clear pictures showing the damaged packaging and product along with the order #, then we can start working on getting things resolved.
Black Patch Performance is NOT responsible for fitment issues related to any product ordered. When your order is submitted you are verifying that you have ordered the correct item for your vehicle. Items may only be exchanged with the approval of Black Patch Performance. Items exchanged must be returned in the original packaging and in NEW condition. Buyer is responsible for return shipping on the item. Items must be returned within 7 days of delivery.
IF YOU HAVE INSTALLED OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE OR EXCHANGEABLE!!! You MUST insure that you received the correct item and made sure the item is in good shape BEFORE you attempt to install!
MOUNTED WHEELS OR TIRES ARE NOT RETURNABLE OR EXCHANGEABLE!!! FITMENT MUST BE CHECKED BEFORE INSTALL!!!
For exchnages call 540-784-1004
DO NOT throw away ANY of the packaging until after you have made sure that the item/product is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can NOT return or exchange the item/product. We can also not provide missing hardware because the manufactures only stock the item/product as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done.
Authorized item/product returns/exchanges by Black Patch Performance will only be returned/exchanged a maximum of one time.
In the event a product is returned back to the warehouse for ANY reason, the customer will be responsible for the following (per each product):
1. Printing off any necessary documentation and attaching it to the product as instructed
2. Repackaging the item to the way it was originally. YOU MUST HAVE THE ORIGINAL PACKAGING
3. The customer is responsible meeting and working with the carrier or returning the item to the carriers location for return shipping
4. Providing any pictures or documentation that is required throughout the process
5. Getting the item sent back within 7 days of the delivery to you
If any of the above conditions are not met then the exchange will be automatically denied and the customer will have to keep the item. Black Patch Performance holds the right to cancel any return or exchange for any reason
If your product is damaged in transit, note it with the freight carrier and contact us immediately! If it is damaged do not sign for the item, either note the damage on the delivery documentation or reject the shipment if damage is severe. Rejecting the shipment may come with fees though, so it is highly recommended that you get in touch with us BEFORE you reject the shipment. If your item appears to be in good shape you can sign for it and you are ready to install! Black Patch Performance is not responsible for damage to over-sized items (including but not limited to: Tonneau covers, grille guards, bumpers, bull bars, wheels, tires, lift kits, etc.) that are signed for by the end customer without notating the damage on the receiving documents. Any item that is signed for by a shop, customer, or someone representing the customer cannot be returned. (No Exceptions.) By accepting a damaged shipment you are releasing Black Patch Performance and the carrier of any financial responsibility.
If a customer arranges to pick-up the item/product from the freight carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.
If the order was not signed for as damaged, please note it with the shipper and take lots of pictures, then please contact us immediately. Once we receive clear pictures showing the damaged packaging and product along with the order #, then we can start working on getting things resolved.
If the product is missing certain components or hardware DO NOT throw away any of the packaging until after the problem is 100% resolved.Also, DO NOT INSTALL any items until the issue is 100% resolved or you may forfeit the ability to receive a resolution
Situations like this are handled case by case because every manufacturer we work with is different. We suggest you work directly with the manufacturer for issues like this. While it is a good idea to let us know about an issue like this, we do not stock or carry any hardware, so the manufacturer will be the only place we can get the proper assistance. We will always do our best to help when we can but a resolution can not be guaranteed due to the nature of these issues.
Some companies stock the hardware separately and all you need to do is tell them what you are missing and they can send it out to you. However, some companies only stock their parts as a kit and you must return the full item in order to receive a whole new kit. This is why we require you do not install the product or throw away the packaging prior to receiving a 100% resolution
If an item is completely missing from the order, for example: you ordered 4 wheels and only 3 arrived here is what happens
First and foremost, give it more time. In a lot of cases, time solves the problem without any extra effort or worrying. Sometimes the carrier splits up the order while in transit and the last piece just needs additional time to get to you. Likewise, we sometimes have to ship items from multiple warehouses in order to complete the order. You may be in Kentucky and we only had 3 wheels near you in Ohio while we had to ship the 4th one from Oregon or some other far away state. If you have tracking on the order the best thing to do is to check the tracking information in order to try and get a complete idea of what the issue is.
Now, that being said, there are situations where giving it time doesn't solve anything and you need to intervene or have us intervene in order for things to happen.
When that is:
-If an item is lost in transit by the carrier
-If an item is marked short
-If an item has not moved in 5 business days
If any of the above cases occur please reach out to us with a description of the issue, order number, and any information you have gathered about the situation.
The process of shipping and returning products is expensive. When you order a product/item from our store, we pay a shipping company to transport the item from our warehouse or the manufacturer to your location. When a product is returned, this cost is not recoverable. Therefore the original cost of shipping will not be refunded.
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance is NOT responsible for fitment issues related to any product ordered. When your order is submitted you are verifying that you have ordered the correct item for your vehicle. Items may only be exchanged with the approval of Black Patch Performance. Items exchanged must be returned in the original packaging and in NEW condition. Buyer is responsible for return shipping on the item. Items must be returned within 7 days of delivery.
IF YOU HAVE INSTALLED OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE OR EXCHANGEABLE!!! You MUST insure that you received the correct item and made sure the item is in good shape BEFORE you attempt to install!
MOUNTED WHEELS OR TIRES ARE NOT RETURNABLE OR EXCHANGEABLE!!! FITMENT MUST BE CHECKED BEFORE INSTALL!!!
For exchnages call 540-784-1004
DO NOT throw away ANY of the packaging until after you have made sure that the item/product is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can NOT return or exchange the item/product. We can also not provide missing hardware because the manufactures only stock the item/product as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done.
Authorized item/product returns/exchanges by Black Patch Performance will only be returned/exchanged a maximum of one time.
In the event a product is returned back to the warehouse for ANY reason, the customer will be responsible for the following (per each product):
1. Printing off any necessary documentation and attaching it to the product as instructed
2. Repackaging the item to the way it was originally. YOU MUST HAVE THE ORIGINAL PACKAGING
3. The customer is responsible meeting and working with the carrier or returning the item to the carriers location for return shipping
4. Providing any pictures or documentation that is required throughout the process
5. Getting the item sent back within 7 days of the delivery to you
If any of the above conditions are not met then the exchange will be automatically denied and the customer will have to keep the item. Black Patch Performance holds the right to cancel any return or exchange for any reason
If the order was not signed for as damaged, please note it with the shipper and take lots of pictures, then please contact us immediately. Once we receive clear pictures showing the damaged packaging and product along with the order #, then we can start working on getting things resolved.
PLEASE NOTE: If you have installed or attempted to install an item it is not returnable regardless of it was incorrect or not. ALWAYS verify you received the correct item before installing
If the product is missing certain components or hardware DO NOT throw away any of the packaging until after the problem is 100% resolved.Also, DO NOT INSTALL any items until the issue is 100% resolved or you may forfeit the ability to receive a resolution
Situations like this are handled case by case because every manufacturer we work with is different. We suggest you work directly with the manufacturer for issues like this. While it is a good idea to let us know about an issue like this, we do not stock or carry any hardware, so the manufacturer will be the only place we can get the proper assistance. We will always do our best to help when we can but a resolution can not be guaranteed due to the nature of these issues.
Some companies stock the hardware separately and all you need to do is tell them what you are missing and they can send it out to you. However, some companies only stock their parts as a kit and you must return the full item in order to receive a whole new kit. This is why we require you do not install the product or throw away the packaging prior to receiving a 100% resolution
If an item is completely missing from the order, for example: you ordered 4 wheels and only 3 arrived here is what happens
First and foremost, give it more time. In a lot of cases, time solves the problem without any extra effort or worrying. Sometimes the carrier splits up the order while in transit and the last piece just needs additional time to get to you. Likewise, we sometimes have to ship items from multiple warehouses in order to complete the order. You may be in Kentucky and we only had 3 wheels near you in Ohio while we had to ship the 4th one from Oregon or some other far away state. If you have tracking on the order the best thing to do is to check the tracking information in order to try and get a complete idea of what the issue is.
Now, that being said, there are situations where giving it time doesn't solve anything and you need to intervene or have us intervene in order for things to happen.
When that is:
-If an item is lost in transit by the carrier
-If an item is marked short
-If an item has not moved in 5 business days
If any of the above cases occur please reach out to us with a description of the issue, order number, and any information you have gathered about the situation.
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first at the time of delivery.
Black Patch Performance is not liable for any warranty claims made by the manufacturer. We do not make the products, we just sell them, therefore we can only honor a warranty at the discretion of the manufacturer. If a manufacturer/distributor denies a warranty or product claim then there is no further action that can be taken. If a warranty or product claim is denied by the manufacturer/distributor then a return, exchange, or refund will not be granted by Black Patch Performance.
We highly suggest working directly with the manufacturer for most warranty or defective product claims. Please do keep us in the loop as we are happy to help as much as possible but like we stated above, we just sell the items. We do not produce any of the items, therefore we have very limited power in these cases
Cancellations ARE accepted if the item has not been shipped or processed. Cancellations ARE NOT accepted on special order or custom ordered items
All canceled orders are subject to a cancellation fee, the cancellation fee will be 5% of the order total. In addition to the 5% cancellation fee you will also not be refunded the 3% transaction fee that the card company charges us to accept the payment because we do not have it to refund.
If an item has already been processed and set up to ship out you may owe the full restocking fee of 25% and be liable for the shipping cost if it was a prepaid non refundable shipment
All payments are due in full at the time of purchase. No credit or payment plans will be provided directly from Black Patch Performance..
In the event of a return, after it is accepted as a return by Black Patch Performance, then a refund will be issued within 3-5 business days of Black Patch Performance receiving the returned item.
Full refunds and partial refunds are issued in the form of store credit via a gift card. The gift card code will be emailed to the email address on file for the ORIGINAL order. Gift cards have a 6 month expiration date.
BLACK PATCH PERFORMANCE IS NOT RESPONSIBLE FOR ANY FEES, SHOP EXPENSES, LABOR, TIME, MOUNTING COSTS, INSURANCE COSTS, TRANSPORTATION CHARGES, FUEL EXPENSES, LODGING, FOOD, OR ANY OTHER RELATED ITEMS IN REGARDS TO ANY PRODUCT OR SERVICE SALES. IF A CUSTOMER ATTEMPTS TO BILL BLACK PATCH PERFORMANCE FOR ANY OF THE FOLLOWING THE CUSTOMER WILL BE CHARGED AN HOURLY RATE OF $100 PER HOUR THAT BLACK PATCH PERFORMANCE OR EMPLOYEES OF BLACK PATCH PERFORMANCE HAVE SPENT WORKING WITH THE CUSTOMER OR PARTY INVOLVED, WITH A MINIMUM AMOUNT OF $1000 PER OCCURRENCE. WHEN YOU PLACE AN ORDER FROM BLACK PATCH PERFORMANCE IN STORE, ONLINE, OVER THE PHONE, THROUGH ONE OF OUR PARTNER COMPANIES, ON SOCIAL MEDIA, OR THROUGH ANY OTHER DALES CHANNEL YOU ARE FORFEITING ANY AND ALL WARRANTY AND RETURN RIGHTS. ALL SALES ARE FINAL!!!! RETURNS AND EXCHANGES WILL ONLY BE ACCEPTED WITH THE PERMISSION OF BLACK PATCH PERFORMANCE. NO REFUNDS, CREDITS, RETURNS, OR EXCHANGES ARE GUARANTEED. THIS POLICY IS IN EFFECT REGARDLESS OF WHETHER OR NOT YOU HAVE OR HAVE NOT READ THIS POLICY PAGE. BY SUBMITTING ANY FORM OF PAYMENT TO BLACK PATCH PERFORMANCE OR ANY AFFILIATES OF BLACK PATCH PERFORMANCE YOU ARE CERTIFYING THAT YOU UNDERSTAND THIS CONDITION FULLY.
Point of Contact
Black Patch Performance Headquarters
510 West 28th St, Buena Vista, VA 24416
blackpatchperformance@gmail.com
Phone number
View the most common questions below, or CLICK HERE to view more FAQs
Frequently Asked Questions
Tracking information is usually sent by email within 3-5 business days from your original order date. Please check your junk/spam for your tracking information before you call to receive an update from us directly.
We will email tracking information to the email address on file for the order. Another way to track the order is by coming back to our site and logging into your account if you have one
Confirmations are sent automatically every time an order is placed through the site. The two most common reasons you don't see it in your email box are
1. Your email provider placed the email into the junk/spam folder
2. You mistyped your email during the order process
We can help in both situations, but due to limited staff please help us out by making sure the confirmation was sent to a weird folder in your email box.
Ground Shipping: Typical shipping time for ground shipments is 2-4 business days, if there is a claim made by the shipping carrier for a damaged or lost product the company that handles the ground has 14 days to make a decision on making a claim(this is out of our hands, in order to handle the situation properly we have to give them the proper time to look into the claim and work on a resolution)
LTL/Freight Shipping: Typical shipping time for ground shipments is 4-10 business days. Someone does need to be there to meet and sign for the product with the freight carrier at the address that was provided to us. If the shipping carrier cannot access the address you provided or they can’t get down the driveway, then the customer will need to work it out with them to meet them at the next best place possible. Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
General Shipping Time Disclosure: Shipping time ranges from 4-10 business days for products, depending on the shipping carrier. There will be scenarios where the product isn’t available in a warehouse near you so please allow up to 15 business days for the item to arrive. We will always have your product shipped to you as quickly and efficiently as possible.
No shipping times are guaranteed, these are just estimated delivery times
Important delivery/shipping information:
-We will always ship the item to you from the closest available warehouse but in some cases the closest warehouse may be several states away. We ask that you allow 15 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
-Do NOT mount or install damaged products, once a product is mounted or installed you own the product “as-is”. No exceptions.
-All wheels MUST be test fit onto the vehicle before installing tires onto them. Once tires go onto the rims they can not be returned or exchanged under any circumstances. YOU MOUNT THEM YOU OWN THEM
-Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
-The service default for ground shipments is no signature required
-Black Patch Performance is not responsible for lost or stolen items if they are marked as delivered by the carrier.
-Partial Delivery Shipments: If a customer arranges to pick-up the item/product from the freight carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.